Iran Develops Smart Chatbot for Complex Telecommunications Questions

The chatbot uses artificial intelligence and advanced technologies to provide professional answers to questions and issues in the telecommunications field.

Ali Akbar Tadayyon, the managing director of the knowledge-based company, said that the chatbot uses advanced large language models (LLM) to provide specialized and efficient support services to a wide range of users, from students and engineers to researchers and telecommunications customers.

“This technology, focusing on providing fast and accurate answers and relying on information in line with 3GPP standards, can become a valuable tool for researchers, engineers, and all professionals active in the telecommunications field,” he added.

“This smart chatbot, with the capability to understand and process technical and specialized questions, will serve as a reliable and automated source of answers in the telecommunications industry,” Tadayyon said.

In a relevant development in 2023, a knowledge-based company in Iran had also succeeded in developing a smart chatbot that provides 24-hour support services to customers online.

“At the beginning, we focused on business model validation and then we designed and developed a smart support chatbot called Noura,” said Milad Zandi Zand, the managing director of the knowledge-based company.

“The product can be uploaded on the websites of organizations, economic enterprises, large companies and other sectors, and it can provide 24-hour support services with the help of artificial intelligence and other technologies,” he added.

“We have recently been able to introduce our product to foreign markets and an Armenian company has bought the chatbot,” Zandi Zand said, adding that the smart chatbot covers over 20 languages of the world.

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