Iran-Made Smart Chatbot Responds Customers Online
“At the beginning, we focused on business model validation and then we designed and developed a smart support chatbot called Noura,” said Milad Zandi Zand, the managing director of the knowledge-based company.
“The product can be uploaded on the websites of organizations, economic enterprises, large companies and other sectors, and it can provide 24-hour support services with the help of artificial intelligence and other technologies,” he added.
“We have recently been able to introduce our product to foreign markets and an Armenian company has bought the chatbot,” Zandi Zand said, adding that the smart chatbot covers over 20 languages of the world.
In a relevant development in September, researchers at an Iranian company based at the Pardis Technology Park had also designed and produced a software that converts Farsi (Persian) text to speech using artificial intelligence for a broad range of uses.
“Using artificial intelligence, this software can convert Farsi texts as a natural language into speech (voice). Due to its various applications, this software has been used by various educational, dubbing and subtitling companies, audio book publishers and other companies,” Reza Rezazadegan, managing director of the Iranian company based at Pardis Technology Park said.
A chatbot is software that simulates human-like conversations with users via chat. Its key task is to answer user questions with instant messages.
The Iranian researcher stated that the text-to-speech tool can also be of great help to blind people as it converts text into voices for them.
Meanwhile, he said that because the signs and diacritics in the Farsi language are not written when they are down on the paper as a written text, language processing using artificial intelligence for them is different and difficult as compared to other languages such as English.
He further noted that there are some differences between writing (how words are typed down) and speaking (how the words are pronounced) in Farsi, which makes the language process for artificial intelligence more difficult.
Rezazadegan also declared the production of Farsi smart chatbot by his company, explaining, “This chatBot is in the final stages of its production and is a kind of big chatbot. This means that a large amount of data and content has been taught to it and a high response capability has been predicted for it.”
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